Frequently Asked Questions

Ciaobrow products are supplied to trained brow and lash professionals. You can browse the full range without an account, but to check out and access trade pricing you'll need to apply for a trade account so we can verify your qualification.

We aim to review and confirm every trade account application within a few working days. You'll hear from us by email once your account is verified and ready to order against.

Yes — provided you're currently training or newly qualified in brow and lash treatments. Let us know your training provider when you apply so we can verify your details.

Yes. We are the official UK distributor of Ciaobrow, so every product sold through Blush & Brass is genuine, authorised stock — never grey-market or reboxed.

Yes, the full Ciaobrow range is 100% vegan and cruelty-free.

Full ingredient listings are shown on each individual product page. If you need ingredient information for a product before it's listed, get in touch and we'll confirm directly with you.

We deliver UK-wide, including the Scottish Highlands and Islands. See our Policies page for full delivery timescales by region.

Ciaobrow consumables and tools typically dispatch within 1–2 working days, with most UK mainland orders arriving within 3–5 working days.

Yes — all six signature colourways are made to order. Please allow 6–12 weeks for delivery, as each piece is made specifically for you rather than held in stock.

Very close. Every piece is made using the same leather, in the same colour and material, so what you order is exactly what you'll receive. Our product photos are computer-generated, so colours may appear slightly different on screen than in person — if you'd like a fabric swatch before ordering, just get in touch.

It's a free tool on our Room Visualiser page that lets you upload a photo of your treatment room, then drag, resize and rotate any furniture piece into the space to compare scale, placement and colour before you order. Nothing you upload leaves your browser.

Unopened, unused tools and equipment can be returned within 14 days of delivery. For hygiene reasons, opened consumables can only be returned if faulty. Full details are on our Policies page.

Contact us within 48 hours of delivery with photos of the damage or fault and we'll arrange a replacement or refund.